Terms & Conditions

Thank you for choosing Agave Cleaning! We appreciate you and want to ensure a smooth, stress-free cleaning experience. Please take a moment to review our updated guidelines, which help us maintain safety, clarity, and top-notch service.

Scheduling, Cancellations and Communication

• Reminders – Prior to your appointment you will automatically receive the following reminders. 1 week prior – email reminder of the day. 3 days prior – text & email of the day. 1 day prior at 4:00 pm, text & email with time window for arrival. If you know your home won’t be available to be cleaned on your normal day, please let us know as far in advance as possible.
• 48-Business hour notice – Please provide at least 48 business hours’ notice for cancellations or reschedules to avoid a 50% charge.
• Frequent cancellations – Regular cleanings ensure reliable employment for our staff and consistent service for you. We appreciate your support in minimizing last-minute changes.

Preparing for Your Cleaning

• Tidy up surfaces – Please clear away clutter like trash, toys, and dishes so we can clean effectively.
• Decluttering policy – If a room requires extra tidying before we can start, an additional charge may apply.
• Surface clutter rule – If surface clutter is extensive, we may need to clean items in place, rather than moving each item like we normally would. If you have extensive collections, nic nacs or clutter, lets discuss your needs to make sure we are on the same page.

Estimates, Scope of Service & Adjustments

• Initial quotes – Estimates are based on expected conditions communicated prior to cleaning visit. Prices are subject to change if the conditions have changed since discussed during your quote . If more time is needed, we’ll contact you for approval.
• Scope of service includes traditional cleaning methods with cleaning tools & products used to clean soils typically found in home cleaning including dirt, soap scum, cooking oils, etc. It is outside of our scope of service to provide services using harsh products such a paint removed, construction clean-up products, bleach, and other strong chemicals.
• Construction Clean-Up is out of our scope of services and as such we do not clean up paint splatter, leftover or smeared grout, sheetrock mud, nails, heavy sheetrock dust etc. If you have recently remodeled and your contractor has done their last cleaning to remove all of those types of products, then we are happy to provide a “final-final” clean to clean the details that they often miss. Our post remodel cleaning is limited to light dust removal and other typical detailed cleaning, but not construction materials & leave behinds. Cleans scheduled as a “normal” deep clean that are beyond the scope of normal cleaning and have leftover paint, grout and heavy dust, may be cancelled upon inspection by our cleaning team and your 50% deposit would be forfeited. Please discuss any questions or grey areas with our office PRIOR to our team arriving to clean.
• No surprise charges – We won’t bill extra without discussing it with you first.

Working in Your Home

• Distraction-free cleaning – Please minimize interruptions to allow us to work efficiently.
• Safety first – If a technician ever feels unsafe due to pets, guests, or other factors, they may leave, and the full charge will apply.
• No smoking – For allergy reasons, please refrain from smoking anything at all near our staff.

Pets & Home Safety

• Large or energetic pets – Please secure them in a separate area for everyone’s safety.
• No pet waste cleaning – We do not handle or clean up animal feces or pet urine or spray.
• Biohazards & pests – We cannot clean homes with mold, infestations, or biohazards.

Human feces, blood, vomit or other body fluids, must be properly disposed of prior to the cleaners arriving to clean your home. Should the condition of the home be found to outside of our scope of service due to any of the above conditions, service will stop immediately, and the full charge will apply.

Furniture & Ladder Use

• Heavy items – Please move furniture or appliances if you’d like us to clean behind them. For safety reasons, our staff cannot move heavy objects.
• Ladder use – We use ONLY a 2 step or 3-step ladder for safety & insurance guidelines.

Home Conditions & Access

• Temperature – Set thermostats between 72° and 78°F to provide a comfortable & healthy environment for our team. Please ensure the temperature has had time to cool before the team arrives. A/C that is not able to cool appropriately will require service to be rescheduled or cancelled and would incur a late cancellation fee of 50% of service. Please ensure the internet is working if needed for a wifi thermostat to work.
• Water, electricity & internet – Please ensure water & electricity are available on cleaning day. No water = no cleaning. Please ensure the internet is working if needed for a wifi thermostat to work.
• Arrival window – We clean between 8:30 AM – 5:30 PM, with a 2.5-hour arrival window.

Entry & Lockouts

Ways to provide access:

• Be home to let us in.
• Provide a garage code or entry door keypad code. Please ensure the keypad batteries are functional. We recommend batteries are changed regularly, especially for properties left vacant or vacation rentals.
• Use a lockbox containing your house key & provide the code to our office to be secured until the time of service. Our operations software saves all client information securely and it is not accessible to any staff except our office, until the day of service and it will only be provided to the cleaners assigned to clean your home.
• Home alarms – Let us know about any alarm codes or changes in advance Alarms that are not disarmed that result in our staff not being able to enter your home, would result in a lockout fee.
• Lockout policy – Incorrect entry details or lockouts will result in a fee equal to 50% of the service price.

Payments & Deposits

• Deposit policy – A 50% deposit confirms your booking and is refundable with 72 business hours’ notice.
• Payment due – Payment is due on the day of service. We require payment method to be on file to book service. We accept ACH, credit or debit card.
• No-pay/no-clean policy – If payment is declined, service will not be performed.

Pricing & Quality Assurance

• Price adjustments – Rates may change, but we’ll always notify you in advance.
• Quality checks – We may conduct post-cleaning surveys or random inspections to maintain our high standards.
• Cleaners save before & after photos on your electronic work order for office review & notes. By allowing us to clean your home, you acknowledge & consent to this practice. Staff sign a strict confidentiality & non-disclosure policy and photos are used strictly to communicate and clarify condition & questions related to service delivery.

Breakage & Damage

• Liability policy – We are not responsible for unsecured or fragile items.
• Coverage – If accidental damage occurs, we will cover up to $100 per item or verified replacement cost.

Employee Protection & Non-Solicitation

• No direct hiring – Clients cannot engage our employees outside Agave Cleaning. A $2,500 training fee applies if this policy is violated. If you have questions or concerns, please contact our office.

Our 24-Hour Guarantee

• Your satisfaction matters! If there’s anything we missed, let us know within 24 hours, and we’ll make it right.

Contact us anytime:

480-400-4490
[email protected]

We appreciate your cooperation and can’t wait to leave your home sparkling clean!